Terms and conditions
1. General provisions
1.1 These Terms and Conditions of Purchase and Sale of Goods (hereinafter referred to as the “Terms”) are designed to provide you (hereinafter referred to as the “Customer”) and the online store balticmarket.shop (hereinafter referred to as the “Online Store”) represented by the Legal Entity of the Republic of Lithuania, company registered in the register UAB "Jonratas" Code: 305236580, head office address: Šiauliai, Vytauto g. 110-20, the right to determine the obligations and responsibilities of both parties, payment conditions, delivery and return procedures and other regulations related to the activities performed in the online store.
1.2 The Online Store reserves the right to change, amend or supplement the Terms at any time without prior notice to the Customer, taking into account the requirements specified by the law. The terms and conditions in force at the time of purchase apply to the customer.
1.3. The Terms apply if the Customer uses the online store in any way or form, orders goods, pays for goods, provides personal data, comments and evaluates goods or otherwise uses the online stores information (hereinafter referred to as “Services”).
1.4 Activities of the online store balticmarket.shop are performed in the territory of the Republic of Lithuania and abroad, the sale takes place in the territory of the Republic of Lithuania.
1.5 At the time of order confirmation, the Customer confirms that he has understood the content of the terms, read them and agrees to all terms and conditions, and undertakes to comply with them.
1.6 If the customer does not agree to comply with the terms and obligations, the customer is not allowed to use the services of the online store.
1.7 The online store is released from any liability in cases where the loss or misunderstanding arises because the customer has not read the terms or did not follow the recommendations given to them, even though they have been given the opportunity to do so.
1.8 The services of the Online Store may be used by persons who are:
Capable natural persons, persons who have reached the age of majority and whose legal capacity is not restricted in accordance with the procedures established by a court.
Minors between the ages of fourteen and eighteen with the consent of their parents or guardians, unless they are self-employed.
2.Conclusion of the contract
2.1 The purchase-sale agreement between the Customer and the Online Store is considered concluded from the moment when the Customer submits an order on the online store page and receives a letter to the specified e-mail confirming the order. From now on, the customer undertakes to pay for the ordered goods and accept them.
2.2 Each purchase and sale agreement concluded between the Customer and the online store is registered and stored in the balticmarket.shop store database.
2.3 The contract is valid until the delivery of the ordered goods. The agreement applies to all orders and purchases made in the online store.
3. Product prices and catalog
3.1 The images on the online store are illustrative and informative. Photographs of the goods and their packaging may differ from the actual size and appearance.
3.2 The online store contains general information about the products offered by the manufacturers. The online store is not responsible for the product specification presented in the information found on the website balticmarket.shop.
3.3 The Seller sells the goods at the prices indicated for each item. All prices in the catalog are indicated with value added tax (VAT).
3.4 Delivery fee is not included in the price of the product.
4. Placing an order
4.1 The Buyer can order the goods as a Registered User or without registration.
4.2 When selecting the product and its quantity, press the "add to cart" button. Next, go to the shopping cart, press the "continue payment" button. The contents of the shopping cart can be changed by the buyer at any time.
4.3 When ordering, all necessary data must be carefully and accurately provided. Data is required to process the order and make the delivery.
4.4 Upon receipt of the order confirmation, carefully check all the information. The Seller shall not be liable for the delivery of shipments if the Buyer has provided incorrect information in the order. Changing the delivery address / delivery method after sending the shipment is a paid service (the delivery fee depends on the new selected delivery method), as well as a fee is applied for returning the shipment to the seller, if needed.
4.5 If the order is placed abroad, the Customer assumes full responsibility for customs and / or other additional duties, etc. if such charges are applicable in the country of destination.
5. Shipping, delivery
5.1. When placing an order, the buyer chooses one of the offered methods of delivery and receipt of goods:
5.1.1 Delivery to OMNIVA parcel terminals. Receipt within 1-3 working days after ordering and payment. Delivery cost starting from 2.99 EUR. Delivery costs depend on the weight of the shipment and the amount of goods ordered. The exact delivery amount is visible at the time of ordering.
5.1.2 Delivery by courier. Receipt within 1-3 working days after ordering and payment. Delivery cost starting from 3.21 EUR. Delivery costs depend on the weight of the shipment and the amount of goods ordered. The exact delivery amount is visible at the time of ordering.
5.2 The seller is not responsible and does not compensate the buyer for any possible losses if the planned delivery time of the goods is delayed. If the planned term of delivery of the goods is delayed and the Buyer no longer wishes to wait for the delivery of the goods, then the Buyer has the right to unilaterally withdraw from the Agreement by notifying the Seller. In this case, the Buyer is not entitled to claim any compensation from the Seller. A normal term of delivery of goods is considered to be a term no longer then 30 calendar days, except in cases when the Seller and the Buyer have agreed separately on other terms of delivery of goods.
5.3 If the Buyer is not present at the delivery address indicated when purchasing the goods, then the Seller shall not be liable for non-delivery or delay in receipt of the goods. If the Buyer is not present at the specified place or address, or is not present at the time agreed for delivery, then in case of non-delivery of the Goods, the money paid to the Buyer for the goods and delivery shall not be returned.
6. Return of goods
6.1 The buyer pays for the return of the goods himself, except in cases where the non-conforming, defective goods have been delivered.
6.2 Return if the product has been delivered to an Omniva parcel terminal: The product can be returned via Omniva parcel terminals using the Omniva product return code indicated in terms of receiving the goods via SMS. At the Omniva parcel terminal, select the shipping service, enter the return code indicated in the Omniva sms message, place the shipment in the compartment provided for it and close its door.
6.3 Returns if the product has been delivered by courier or there is no return code: please contact us via online chat balticmarket.shop, writing e-mail: firstname.lastname@example.org or calling Phone: +370 60 427 515 working days : 9:00-18:00
6.4. Once the goods have been received and inspected, the value of the returned goods will be credited to the Buyer's account within 14 days using the payment method used by the Buyer when placing the order.
7. Online Store Rights
7.1 balticmarket.shop online store reserves the right, at its own discretion, to determine the minimum amount of the shopping cart, after which the Customer's order will be fulfilled.
7.2 If the Customer tries to harm the operation of the online store by violating the obligations, hindering the stability or security of the store, balticmarket.shop online store has the right to immediately and without prior notice suspend and restrict the Customer's use of online store services by canceling the Customer's registration.
7.3 In the event of important, unforeseen circumstances affecting the balticmarket.shop website in the online store, the store has the right to temporarily or permanently terminate the operation of the online store without notifying the Customers in advance.
7.4 The online store has the right to cancel the order without notifying the customer in advance, if the customer does not pay within 3 (three) working days after placing the order and has not informed the administration about its further payment.
8. Online Store Commitments
8.1 The Online Store undertakes to enable the Customer to use the services provided by the balticmarket.shop online store in accordance with the provisions of these Terms.
8.2 The Online Store undertakes to respect the customer's right to the privacy of personal information belonging to them. All personal data provided by the customer is processed in accordance with the procedures specified in the legislation of the Republic of Lithuania.
8.3 The Online Store undertakes to deliver the ordered goods to the Customer to the address specified by the Customer in accordance with the conditions specified in Paragraph 5 of these Terms.
8.4 The Internet Store, unable to deliver the goods ordered by the Buyer due to justified reasons, undertakes to offer an analogous or as similar as possible product or any other product at the Customer's request, the value of which would be the same. If the customer refuses to choose another product, the online store undertakes to return the money within 3 (three) working days. This condition applies if an advance payment has been made.
8.5 The online store undertakes to return the money to the customer within 3 (three) working days, if the product is returned. The term is calculated from the day of receipt of the returned goods.
9. Customer rights
9.1 The Customer has the right to purchase goods in the online store in accordance with the procedures specified in these Terms.
9.2 The Customer, who is a consumer, has the right to withdraw from the purchase and sale agreement within 14 (fourteen) days, without indicating the reason, notifying the Seller thereof. The buyer may not exercise this right by concluding any of the agreements listed in Article 6.22810 (2) of the Civil Code of the Republic of Lithuania.
9.3 The buyer notifies balticmarket.shop of the withdrawal from the purchase and sale agreement by submitting a clear statement setting out his decision to withdraw from the agreement. Notice of withdrawal is sent by e-mail - email@example.com. Upon receipt of the Buyer's notification, balticmarket.shop shall immediately send an acknowledgment of receipt of the notification.
9.4 The 14 (fourteen) day period for exercising the right of withdrawal from the sales contract is calculated as follows: a. when the purchase agreement is concluded, from the day when the Buyer or a person indicated by him, except for the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product from different Sellers in one order and the goods are delivered separately - from the day when the Buyer or a person indicated by him, except for the carrier, receives the goods of the respective Seller; c. if the goods are delivered in different lots or parts, starting from the day when the Buyer or a person indicated by him, who is not the carrier, receives the last lot or part; d. if the contract is concluded for regular delivery of goods within a certain period of time, starting from the day when the Buyer or a person indicated by him, who is not a carrier, receives the first goods.
9.5. If the Buyer withdraws from the purchase agreement while the goods have not been delivered to them, the Buyer must inform the Seller using the contact information provided on the website. The Buyer's refusal is formalized as cancellation of the order, and the Seller is informed about it.
9.6 If the Buyer has withdrawn from the sales contract after the goods have already been delivered or has withdrawn it, the following conditions apply:
9.6.1. The buyer can exercise the right to return the goods only if the deadline for returning the goods is not overdue. Additional requirements apply when returning the goods: the goods have not been damaged or their appearance has not changed significantly, they have not been used - all returned goods must have authentic labels, protective bags and original packaging.
9.6.2. All gifts delivered with the purchased product must be returned at the same time, except in cases when the purchased product is returned due to defects in its quality, but gifts supplied with it have been used or have been used in the period from the purchase to the day of discovery. such gifts have expired.
9.6.3. When returning the goods, the Buyer must indicate the sender's address and pack the goods correctly so that they are not damaged during transportation. The Seller, from whom the Buyer has purchased the goods, has the right not to refund the money for the goods returned with defects. The Seller is not responsible for shipments that the Buyer has sent incorrectly packaged, incorrectly indicated the address, as well as if the shipments are lost or damaged during transportation.
9.6.4. If the Buyer has purchased a set of goods in the online store balticmarket.shop, he must return the entire set of goods to the Seller, i.e. the buyer can only exercise his right to return the goods for all the goods in the package. If at least one of the goods included in the set does not comply with Clause 8.6.1. the Seller has the right to refuse to take back the whole set of goods.
9.7 Money for returned goods is in all cases transferred by payment order and only to the payer's bank account.
10. Customer obligations
10.1 The Customer must pay for the goods and accept them in accordance with these terms.
10.2 The Client undertakes not to transfer his login information to third parties. If the Customer loses the login data, he must immediately inform the Seller using the means of communication specified in the "Contacts" section.
10.3. If the data provided by the Customer in the registration form changes, he must update them immediately.
10.4. When using the online store, the Customer undertakes to comply with these terms and conditions, other conditions clearly indicated in the online store, and not to violate the laws of the Republic of Lithuania.
10.5. The customer is fully responsible for the accuracy of personal data when using the services of the online store. If the Customer has not provided accurate personal data during which losses were caused or other consequences occurred, the online store acquires the right to claim compensation for losses incurred by the online store.
10.6. The buyer is fully responsible for the actions performed using the online store services.
10.7. If a registered user / customer uses the data of another person with the customer's consent, the online store considers that person to be the Customer. However, the registered user is responsible for the use of the online store by third parties.
10.8. If the online store has a link to the websites of other companies, the online store is not responsible for the information posted on it or the actions taken, does not monitor, control or represent these companies.
10.9 The online store is not responsible for the proper fulfillment of partners' obligations.
10.10. In the event of losses arising from the use of the online store's services, the guilty party shall indemnify the other party for the direct losses incurred.
11. Product quality guarantee and expiration date
11.1. The characteristics of each product sold in the online store are indicated in the product description attached to each product, if any.
11.2. The goods offered by the seller are of appropriate quality. A product can be considered a consumer purchase contract if:
11.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product provided by the Seller when advertising this product in the online store;
11.2.2. the product is suitable for the intended use;
11.2.3. the product complies with the quality indicators that are usually characteristic of one type of product and which the Buyer can reasonably expect based on the nature of the product and public announcements of the manufacturer, its representative or seller, including advertising and labeling of the product.
11.3. The Online Store is not responsible for the fact that the sold goods in their size, shape, color or other parameters may not correspond to the actual size, shape, color or other parameters of the monitor used by the Buyer or for other technical reasons beyond the Seller's control. Product photos are for illustrative purposes only. The colors, inscriptions, parameters, dimensions, functions and / or other characteristics of the original products may look different from reality due to their visual characteristics, so please refer to the product characteristics in the product descriptions. The buyer is advised to read the product description.
11.4. In cases where legislation or manufacturer's standards specify a certain shelf life for certain goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods before the expiration date.
12. Final provisions
12.1. These regulations have been developed in accordance with the legislation of the Republic of Lithuania. The laws of the Republic of Lithuania shall apply to the relations arising on the basis of these Terms.
12.2 Any dispute arising from the implementation of these Regulations shall be resolved by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.